|
Please
fill out the online
RMA form to obtain a valid
Return Materials Authorization number.
(Please note this is not an automated process. RMA numbers are issued from
our Return Technicians)
|
Return
Policy
All
purchases may be returned for a refund within 30 days of the
original purchase date. Please note that all returned orders will
be subject to a minimum $10.00 or 10% restocking fee.
Step
1: Read our online Return Policy, then complete and submit
the online RMA
form
Step 2: Receive RMA number via
email from the RMA Department within 48 hours of submitting a
request.
Step 3: Package and ship product(s)
to either our warehouse or directly to the manufacturer (we'll let
you know which).*
*Once
your RMA has been received and verified for authenticity, a refund
will be issued or a replacement will be shipped immediately!
|
-
Please
remember to obtain a RMA number BEFORE returning product(s) to
our warehouse as returns will not be accepted without a valid RMA
number.
-
Replacements
will be shipped to the original shipping address on file unless
otherwise requested. The
Middle C will not be held responsible for shipping errors due to
outdated addresses.
-
All
RMA's must be packaged properly and returned in a box (original
packaging material preferred). RMA's that are returned in improper
packaging will be charged a $10.00 processing fee.
-
If
a customer cancels an order after it has already shipped, refuses the
package from FedEx, UPS or USPS, or if the item is returned to us
after three delivery attempts, the customer will be charged a
restocking fee of $10.00 or 10% as well as a $10.00
processing fee for the returned item.
-
Original
shipping, handling and return postage fees will not be refunded.
-
All
replacements will be sent out via Ground shipping unless it has
arrived physically damaged or "DOA" (Dead on Arrival).
For these 2 instances, replacements will be shipped out via:
o
Ground (if your original shipping method was Ground or 2nd
day) or
o
2nd Day (if your original shipping method was Overnight,
Priority Overnight or Saturday Delivery)
o
Keep in mind that upon request, shipping upgrades may be
purchased at the customer’s expense.
Return Policy Frequently Asked Questions
1. How do I obtain a RMA number?
Please complete and submit our online
RMA form.
2. How long will it take to process my
RMA?
Once your RMA has been received, it will be processed within 2-4 business
days.
3. I purchased the wrong item! What
do I need to do in order to receive the correct one?
This situation can be easily rectified by filling out the online form and
under Reason for Return,
select Ordered Wrong.
Within 48 hours of your request, you will be contacted by one of
our Return Technicians who will assist you in finding the correct item.
4. How does a refund get applied?
Refunds are always issued back to the credit card used on the order. If
you paid by check, the refund will be issued with a company check.
Warranty
Information
Unless
otherwise stated on the item page, all products are new and come with a
one year warranty. This warranty is usually provided through the product's
manufacturer.
Should we receive a product that has incurred obvious physical damaged,
the warranty for that product will be void and any attempt to return the
product will not be accepted. Please package all items carefully. It is
strongly recommended to insure packages through a reputable courier that
can provide proof of delivery tracking information. The Middle C shall not
be held accountable for returned items that are lost or damaged in
transit.
Damaged
Items
Items damaged during shipment will be replaced at no extra cost to our
customer. However, if we are not contacted within 7 days of receiving the
damaged item, our standard RMA process will ensue. Please fill out our
online RMA form and under "Reason for Return" select Damaged.
Our online RMA form can be found here
|
